Akio Tsuna, President
|When sending and receiving personal information through our company website, we use “SSL” (Secure Socket Layer) to encrypt the information. We also use a “firewall,” a system to block unlawful access to a network. We will try our utmost to manage and protect the personal information. We will try our utmost to manage and protect the personal information of those who have registered at our website.|
|In order to make our website more convenient to use, we use “cookies” on some parts of our website. Some web browsers may limit the functions of these “cookies,” and this may hinder your ability to view parts of our website. ”Cookies” allow web servers to identify your computer.|
|About Governing Law|
|Our website is accessible from many countries with differing laws. However, the usage of this site will be governed by the laws of the State of Hawaii in the United States of America. Thus we prohibit access from countries that view as unlawful the materials posted on our website.|
|After completing the booking, we will send you a confirmation email containing a CONFIRMATION NUMBER and CONFIRMATION RECEIPT. The Confirmation Receipt will show the details of your reservation as well as the date, time, and place of your optional tour pick up. It also lists an emergency contact number.|
For cancelled reservations, we will collect a cancellation fee in accordance with
Some tours, such as the neighbor island sightseeing tours, may have different fees, so please check each tour page to confirm the cancellation policy.
Our standard cancellation fee policy is listed below:
Examples: In the case of an April 6 tour, a cancellation on April 5 or 6 would result in a fee of 100% of the tour cost, a cancellation on April 3 or 4 would result in a fee of 50% of the tour cost, and a cancellation on April 2 or earlier would result in no fee.
If payment for the tour has already been made, we will deduct the cancellation fee and refund the remainder.
If making changes, additions, or cancellations after arrival, please call us.